1. Nature of the mandate

This document sets out the general terms and conditions applicable between EL PROYECTO INMOBILIARIO (hereinafter ‘the Agency’) and the owner of the property entrusted for seasonal rental (hereinafter ‘the Owner’).

The Agency acts solely as an agent and is not a contracting party to the rental.

The mandate is non-exclusive: the Owner retains the option of renting their property by other means, provided that this does not create a conflict of dates with bookings confirmed by the Agency.

2. Remuneration

The Agency receives a commission of 10% on the total amount of rent received for each stay (excluding cleaning fees).

This commission covers the publication of the property, the search for and selection of tenants, the management of bookings, communication with customers, and administrative follow-up.

Additional fees apply for the management of check-ins and check-outs:

• €50 no including VAT for check-ins and check-outs carried out from Monday to Friday between 8:00 a.m. and 8:00 p.m.,

• €80 no including VAT for check-ins and check-outs outside these hours, as well as on weekends and public holidays.

Cleaning fees are payable by tenants, unless the Owner decides otherwise and expressly requests this from the Agency.

In this case, the corresponding amount will be deducted from the payment due to the Owner.

💰 All Agency rates and commissions are exclusive of VAT.

3. Maintenance and repairs

The routine maintenance of the property, as well as repairs, maintenance of the garden, swimming pool or any other equipment, are entirely the responsibility of the Owner.

In the event of a technical or material problem in the property (appliance breakdown, water leak, electrical malfunction, etc.), the Agency assumes no obligation to repair or intervene, nor to resolve the problem.

The Agency shall in no way be held liable for work not carried out or delayed.

However, at the express written request of the Owner, the Agency may organise or supervise the necessary repairs.

These interventions are invoiced as an additional charge, based on a prior estimate accepted by the Owner, and are not included in the rental management commission.

Any visit by the Agency to the property for verification, inspection or intervention at the Owner's request will also be invoiced as an additional charge according to the current price list.

4. Deposit and damages

The Agency collects a security deposit from tenants, namely:

• €500 for a house,

• €300 for an apartment.

This deposit is used to cover any damage caused to the property or its furnishings.

In the event of damage, the Agency will inform the Owner and deduct the necessary amount from the security deposit, up to the limit of the deposit.

The Owner remains responsible for the full coverage of their property through home insurance suitable for seasonal rentals.

5. Liability

The Agency cannot be held liable for:

• damage, loss or theft committed by tenants;

• damage resulting from a lack of maintenance or a defect in the property;

• failures or delays in the performance of services for which the Owner is responsible.

The Owner undertakes to take out Non-Occupant Owner Civil Liability (PNO) insurance and to provide, on request, a copy of their current insurance certificate.

6. Payment to the Owner

The amount due to the Owner (net rent after deduction of commission and any fees) shall be paid within a maximum of 10 working days after the tenant's departure, subject to the absence of any dispute or deduction from the deposit.

The amounts paid by the Agency to the Owner are also expressed excluding VAT.

7. Owner's obligations

The Owner guarantees that:

• the property complies with legal safety and hygiene standards;

• all facilities (electricity, water, gas, appliances, air conditioning, etc.) are in working order;

• local taxes and insurance are up to date.

The Owner undertakes to immediately inform the Agency of any changes or problems that may affect the accommodation or its availability.

8. Obligations of the Agency

The Agency undertakes to:

• promote the property on its platforms (websites, partner portals, social networks, etc.);

• manage bookings, key handover, check-ins and check-outs;

• coordinate cleaning after each stay;

• inform the Owner of any anomalies found in the accommodation.

9. Disclaimer

EL PROYECTO INMOBILIARIO acts solely as an agent.

The Agency cannot be held liable for any damage, loss or incident occurring in the rented property.

The rental contract is exclusively between the tenant and the owner.

10. Term and termination

The mandate is concluded for an indefinite period and may be terminated at any time in writing by either party with 30 days' notice.

Reservations confirmed prior to termination must be honoured.

In the event of cancellation by the Owner, whether of a current reservation or of the relationship with the Agency, no refund may be claimed for commissions, management fees or services already received or performed by the Agency.

Commissions and fees owed to the Agency for stays already booked or currently being managed shall remain payable in full, even if the Owner decides to terminate the collaboration.

11. Applicable law

These terms and conditions are governed by Spanish law.

Any dispute shall be subject to the exclusive jurisdiction of the courts of the place where the property is located.

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Payment and late payment of invoices

All invoices issued by EL PROYECTO INMOBILIARIO / CONSERJERIA COSTA BLANCA are payable upon receipt, unless otherwise stated on the invoice.

In the event of late payment, interest will automatically be applied at a rate of 1% per month of delay, with a minimum of £25 to cover administrative and reminder costs.

Any delay exceeding 30 days may result in the immediate suspension of the agency's services until full payment of the amounts due.

Bank charges, commissions or collection costs incurred as a result of late payment shall be borne in full by the customer (owner or tenant).

Unpaid debts shall be time-barred within five (5) years from the invoice due date.

Failure to pay within the specified time limit shall automatically result in the application of these penalties without prior notice.